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“Delta’s goal is to always work with customers in an attempt to find solutions to their travel issues. The Schear’s stayed in a hotel overnight and then managed to get on another flight home the following day.ĭelta released a statement addressing the incident, saying: “We are sorry for the unfortunate experience our customers had with Delta, and we’ve reached out to them to refund their travel and provide additional compensation.” “At this point, you guys are on your own,” one staffer told the family. Instead of being secured in a car seat, Delta wanted the Schear’s to hold their baby in their arms as is permitted under Federal Aviation Administration (FAA) rules.īrain Schear eventually offered to hold his child in his lap for the duration of the flight but Delta insisted the family deplane so they could fill their seats with other customers. The seat was originally bought for their 18-year-old child who travelled on an earlier flight.ĭelta had apparently oversold the Apflight and wanted to reassign the seat to another customer. In a now-deleted eight-minute-long video taken by Brian Schear’s wife on her cellphone which had been uploaded to YouTube, Delta Air Lines flight attendants are seen arguing with the family over whether the child can fly in its own car seat that had been strapped to a passenger seat. Brian Schear was told that he and his wife faced being thrown into jail, while their child would be placed into foster care if they didn’t give up the seat on an overbooked flight from Maui to California. if an adult (18 years or older) holds the infant in arms or places the infant in an FAA-approved child restraint during take off and landing.Delta Air Lines has apologized to a family who were booted from a flight because they wanted to secure their young child in an airplane seat that they had paid for.
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Schear is also told on the video that his two-year old could "not sit in a car seat" and "he has to sit in your arms the whole time."ĭelta's website says: "For children under the age of two, we recommend you purchase a seat on the aircraft and use an approved child safety seat," and says: "Infants and children less than 2 years old may travel for free within the U.S.
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He added that he and his family had to get a hotel and purchase new tickets the following day.ĭelta's contract of carriage says: "Reservations and seat assignments are subject to cancellation if the passenger is not at the airport, has not completed the check-in process for his or her flight prior to the acceptable check-in deadlines, and is not at the gate and ready for boarding prior to the applicable boarding deadlines." The end result was we were all kicked off the flight." He was warned of a "federal offense, then you and your wife will be in jail," according to the video.Īccording to Schear's account, Delta "asked us to give up a seat we purchased for my older son that my younger son was sitting in.
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The video shows him being told that "Mason is not here, so Mason is the one that owns the seat." He describes in the video that it was difficult to have a lap child, "so we decided to get him a ticket on an earlier flight so we could use his seat and with the car seat and let the kid sleep. The passenger, Brian Schear, had also bought a seat for his 18-year-old son Mason, who ended up taking an earlier flight, according to ABC 7 News in Los Angeles.